It is a pleasure, even over the internet, to have FAST, personable, knowledgeable customer service. I just placed my order, and immediately heard that it was in stock, would be shipped and that I would receive an update for shipment tracking. While I know many things are automated in your process - this 'quick touch' with your clients is what customer service is all about. Well done. I'd like to say that I will use you website a lot - I might not need to if your product is as good as your service. You definitely get my word of mouth business! Thank you.